Terms & Conditions.

Your booking confirmation and these terms form the agreement between you and Templesprings. Please tell us promptly if the confirmation is incorrect and keep your email address up to date.

• A student is admitted once the required booking steps and payments are complete.
• A course start date cannot be changed after payment has been received.
• If joining a term after it has begun, all remaining classes in that course must be booked.

• Annual Tuition Package fees are divided into 11 monthly instalments. Payments are invoiced on the 25th and due by the 1st.
• A refundable one-month notice deposit is taken at enrolment and is refunded or used for the final month once valid notice is given.
• Missed payments must be resolved within seven days or the lesson place may be lost; outstanding fees remain payable.
• Approved refunds usually take 10–14 working days. The payment method used depends on when the refund is authorised.

You can cancel a Term Package or Annual Tuition Package in writing within 14 days of booking, subject to the deductions described in the full terms.

• After 14 days, a Term Package cannot normally be cancelled.
• An Annual Tuition Package requires one full calendar month’s written notice. Notice must be given before the first day of a month and runs to the end of that month.
• Annual Tuition Packages may be paused with at least 30 days’ written notice, subject to written confirmation and availability when returning.
• Flexible Adult Booking lessons may be paused for up to 12 weeks.

Use the cancellation form in the Student Portal or email info@templesprings.com.

• Single Term and Group packages do not include make-up lessons for student absence.
• Annual Tuition Package students may receive up to two approved retakes per term. They must be used in the same term, cannot roll over and depend on availability.
• If Templesprings cancels, the coach will arrange the replacement; if the family cancels, the parent or student must book an eligible retake.
• Flexible Adult Bookings need at least 24 hours’ notice through the portal for a credit. The credit must be used within one month.
• Medical suspension requires a doctor’s note and cannot be backdated.

Parents or guardians remain responsible until the coach accepts the student and again when the student is returned to the designated collection point.

• Parents, guardians and siblings do not normally sit in lessons, helping students concentrate.
• A parent may remain for a child under five or where SEND support is necessary.
• Everyone must follow staff instructions and behave respectfully. Serious or repeated unsafe behaviour can lead to the booking ending without credit or refund.

• Please give at least one week’s notice when requesting a different lesson day or time.
• Changes depend on availability and may involve another tutor, class or student-to-coach ratio.
• Tutors can be temporarily or permanently replaced.
• If the price differs when transferring, the current price and credit rules in the full terms apply.

• Annual Tuition Package students receive up to 10 non-transferable Holiday Club days per academic year. Unused days expire at year end.
• All bookings must be completed online and paid before the club begins.
• Changes with at least 48 hours’ notice are free, subject to availability. Less notice may mean no change or refund.
• Parents must provide accurate medical, SEND, allergy and emergency-contact information before attendance.
• Children must be collected at the confirmed time. Late collection charges may apply.
• Photography or filming is only used with consent, and consent is optional.

• Children who are ill or infectious must stay home and remain away for 48 hours after the last symptom.
• Prescribed medication requires the correct permission form and must be handed to the Club Manager.
• Holiday Club does not provide one-to-one support. Adjustments are considered individually within the stated staffing ratios.
• Bullying, discrimination and persistent poor behaviour are not accepted and may lead to exclusion.
• Safeguarding concerns may be reported to Ofsted or the appropriate authorities.

The total instrument price may include collection, administration, repair and servicing charges. These cover sourcing and collecting the instrument, processing the purchase and preparing or servicing it before it is supplied. The complete price is payable at purchase unless agreed otherwise in writing.

Templesprings uses personal information to manage bookings, communicate about a child’s welfare and provide services in line with its Privacy Policy. The complete terms also set out limits of liability, events outside either party’s control, variation, severability, third-party rights and the application of English law.

This parent guide is a summary. Where detail or wording differs, the complete July 2026 Booking Terms and Conditions apply.